I was busy this morning but managed to place a call to Cingular and was able to speak with a customer service agent who was actually providing some excellent customer service for a change. She ended up transfering me however to a gentleman named Dave in the billing department. I thought Dave was a supervisor of some kind but I'm not clear on that. It doesn't really matter anyway and if he is a supervisor then I pity the system that produces these braindead automatons of the wireless empire. In a nutshell this is how the conversation went:
Cingular: 'Hi Mr.------, I want to thank you for choosing Cingular Wireless as your wireless provider of choice. We know that you do indeed have a choice and we appreciate your continued and loyal patronage.'
Me: 'Yeah, ok, hey listen, I really hope that you can actually do something for me here today. I have been dealing with this situation since March 25 and now Cingular in spite of my having never made a late payment, in spite of the fact that 2 of Cingular's world class Customer Service agents have assured me that this matter is a Cingular billing error and that I am not only in the process of being credited on this mistake but that Cingular is very sorry for all the inconvenience that this has caused me. While I am not an unreasonable person Dave, I feel that when these same Customer Service agents finish apologizing to me for the inconvenience that this has caused, and then actually leave my account in it's delinquent status pending termination for non payment of services, I have to draw a line and tell you that what Cingular is providing is not anything close to acceptable, let alone basic customer service. They left the account in delinquency and just went on about their day like business as usual. Hello? Do you find anything odd about that Dave? What kind of Customer Service is that Dave? I'm really trying to handle this in a positive way but I'm at a loss for why this is happening to me...'
Cingular: 'What could I say to you this morning Mr.------ that could get you to at least pay a portion of this outstanding balance down?'
Me: 'What!? Are you even listening to anything I'm saying? Those charges are not supposed to be there! I was not in Mexico... those are International Roaming charges that cover a 3 day period from October 25 - 27, 2005 and further, the charges were aquired only on the wireless networking card. None of the outstanding balance as you call it is from phone usage. Isn't that odd as well Dave?'
Cingular: 'If you would take a look at your Cingular Service Summary which is located on your statement each month you would find that roaming charges apply when you are outside the United States.'
Me: 'How many times do I have to say it!? I was NEVER outside of the United States. I don't even have a passport. These charges need to be reversed and during that process no matter how long it takes, my account should be frozen or at the minimum placed in a special status so that it is not shut off and that anyone looking at my account can see what is going on.'
And around, and around we go... It's just unbelievable how arrogant and unwilling Cingular has been since this whole thing began. With the exception of a very few employees I have been treated like a piece of shit. I've been threatened, ignored and made to feel insignificant to them in general. All because what? Oh yeah, they made a billing error which I brought to their attention... FUCK YOU CINGULAR. I haven't done anything in violation of my contract, I've paid my bill on time, EVERY time since I opened my account, I've kept my composure for the most part during this entire fiasco and what has it done for me? Not a damn thing. So the only thing I have left is to just say FUCK YOU CINGULAR. I hope like hell that your company suffers and even though you somehow manage to continue brainwashing and hypnotizing witless consumers (like you did me) there are those of us who know the truth behind the smoke and mirrors. I will do whatever I can from now on to let others know my story and help them to see your true face. Anytime I have an opportunity to deface your image or tarnish your name publicly you can count on it. I'm not just some disgruntled slob. I'm not just an irate customer who's shooting his mouth off... no Cingular, I have information that you and your big brother (SBC) don't want aired to the general population. In fact, I spent six years as an employee of SBC, five of those years were spent at the management level and I was privilage to quite a bit of unethical and immoral practices which you fuckers call Policy. Let's play assholes...
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